Transactional SMS Opt-In

10DLC Compliance Documentation

Stake-It is a restaurant management platform that enables restaurants to send transactional SMS messages to their customers for reservation confirmations, waitlist notifications, table-ready alerts, and related operational communications.

Brand: Stake-It
Use Case: Customer Care (Transactional)
Website: https://stake-it.app

1. Opt-In Methods

Two categories of users opt-in to receive transactional SMS messages:

Customer Opt-In (Guest Communications)

Customers opt-in through the following methods:

Reservation Form: When making a reservation through a restaurant's website, customers provide their phone number and consent to receive SMS updates about their reservation.
Waitlist Sign-Up: When joining a restaurant's waitlist, customers provide their phone number to receive a text notification when their table is ready.
Event/Catering Inquiries: When submitting event or catering inquiries, customers may provide their phone number to receive SMS updates about their request status.

Staff Opt-In (Management Notifications)

Restaurant staff and managers opt-in to receive SMS notifications through the Stake-It dashboard. In their user profile under My Account → Notifications, staff members:

Enter their mobile phone number
Toggle "Enable SMS Notifications" to ON
Consent timestamp is automatically recorded

Staff notifications include alerts for new reservations, job applications, event inquiries, catering requests, and other operational updates.

2. Consent Language Displayed

Customer Consent (Forms)

The following consent disclosure is displayed to customers when they provide their phone number:

Staff Consent (Dashboard)

The following consent disclosure is displayed to staff when enabling SMS notifications:

3. Sample Reservation Form

Below is a representation of the reservation form showing phone number collection and consent:

First Name *

Last Name *

Email *

Phone Number *

Party Size

Date & Time

I agree to receive SMS notifications about my reservation, including confirmations and reminders. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

4. Sample Waitlist Form

Below is a representation of the waitlist form showing phone number collection:

Name *

Phone Number *

Party Size

Text me when my table is ready. By providing my phone number, I agree to receive SMS notifications. Msg & data rates may apply. Reply STOP to opt out.

5. Staff Dashboard SMS Settings

Below is a representation of the staff notification settings in the Stake-It dashboard:

My Account → Notifications

Phone Number

Enable SMS Notifications
Receive text alerts for new reservations, job applications, event inquiries, and other operational updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out.

Consent recorded: February 3, 2026 at 10:30 AM

6. Confirmation Messages

Customer Opt-In Confirmation

Sent after reservation/waitlist signup:

Stake-It: Thanks for subscribing to reservation notifications! Reply HELP for help. Message frequency varies. Msg&data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out.

Staff Opt-In Confirmation

Sent when staff enables SMS notifications:

[Restaurant Name]: You're now subscribed to staff SMS notifications. You'll receive alerts for new reservations, inquiries & more. Reply STOP to unsubscribe, HELP for info.

STOP Response (Opt-Out Confirmation)

Stake-It: You are unsubscribed and will receive no further messages.

HELP Response

Stake-It: For help, contact us at support@stake-it.app or visit stake-it.app/help

7. Sample Customer Messages

Examples of transactional SMS messages sent to opted-in customers:

Reservation Confirmation

[Restaurant Name]: Your reservation for 4 guests on Sat, Feb 8 at 7:00 PM is confirmed! Reply STOP to opt out of SMS notifications.

Reservation Reminder

[Restaurant Name]: Reminder - Your reservation is tomorrow at 7:00 PM for 4 guests. We look forward to seeing you! Reply STOP to opt out.

Table Ready (Waitlist)

[Restaurant Name]: Great news! Your table is ready. Please check in with the host within 10 minutes. Reply STOP to opt out.

Waitlist Added

[Restaurant Name]: You're on the waitlist! Estimated wait: 15 mins. We'll text you when your table is ready. Reply STOP to opt out.

8. Sample Staff Notification Messages

Examples of operational SMS notifications sent to opted-in staff members:

New Reservation

[Restaurant Name] New reservation: John Smith, party of 4, tonight at 7:00 PM

New Job Application

[Restaurant Name] New job application received for Server position - check dashboard to review

New Event Inquiry

[Restaurant Name] New event inquiry: Corporate Dinner, 30 guests, March 10

New Catering Request

[Restaurant Name] New catering inquiry from Sarah Johnson for 50 guests on Feb 15

9. Message Frequency

Customer Messages

Message frequency varies based on customer activity:

Reservation customers: Typically 2-4 messages per reservation (confirmation, reminder, follow-up)
Waitlist customers: Typically 1-2 messages (added confirmation, table ready)
Event/Catering inquiries: Typically 1-3 messages (confirmation, status updates)

Staff Messages

Staff notification frequency depends on restaurant activity and configured alerts:

High-volume restaurants: May receive 10-30+ notifications per day
Lower-volume restaurants: May receive 1-10 notifications per day
Staff can customize which notification types they receive in their dashboard settings

Note: No marketing or promotional messages are sent through this transactional campaign. All messages are operational in nature (customer communications or staff notifications).

10. Opt-Out Process

Users can opt out at any time by:

Replying STOP to any message
Contacting support at support@stake-it.app

When a user replies STOP, they immediately receive confirmation and are removed from all future transactional SMS communications.

11. Contact Information

For questions about SMS communications, contact us at:

Stake-It
Email: support@stake-it.app
Website: stake-it.app